FREQUENTLY ASKED QUESTIONS: FAQ

  1. YOU MAY ORDER ANYTHING (LEGAL) FROM TAIWAN YAHOO.
  2. instocks = stocks at item side = can order
  3. replenishing 預購 stocks/ out of stock (OOS)= unknown waiting time= unable order
  5. items shown on taiwan yahoo suppliers webs are all in TAIWAN DOLLARS
  6. AGENT FEE 15%
  7. EXCHANGE RATE: 1:20 (set by agent, fixed)
  8. WAITING TIME FROM DATE OF CLOSING TO RECEIVING ITEMS = 4-8 WEEKS
  9. oos items will be fully refunded (during order period agent might inform items OOS/ supplier did not send out after a certain period, will be considered OOS and refunded too, to be informed)
  10. NO EXCHANGE NOR REFUND ONCE PAYMENT MADE, ALL ORDERS ARE CHECKED BY SUPPLIER BEFORE THEY MAIL OUT, THIS IS PURELY A SERVICE TO MAIL YOUR GOODS OUT..
  11. DO UNDERSTAND THAT I WILL NOT BE CHECKING ITEM CONDITION EXCEPT ITEM CODES.
  12. what if the clothes have BIG defects? (i wil ask agent about it, 1. agent refund, 2. ownself send back supplier, 3. no choice.. its a risk.) this is becos items have gone thru supplier and agent double checkpoints already. they would be the ones checking for defects. so w/o valid reasons, they will not refund.

  1. FULL PROCESS:
    order thru vonne,
    made payment to vonne
    vonne submits orders to agent on closing date
    agent get back to vonne on order status
    vonne feedbacks order status within one week from closing date.
    vonne refunds all oos items
    wait patiently for items to arrive
    vonne receives parcel, emails date of mailing out the items and refunds any other OOS items at this point in time.
  2. HANDLING CHARGES above this post

p.s: lost mails are unable to track. =( so i would recommend you guys to opt for registered postage. =))

ENJOY UR STAY HERE! =))

cheers,

VONNE

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